Terms of sale

These terms govern what you buy from Chardonnay Beauty. Placing an order means you accept them, so please read them first.

Who you are buying from

Chardonnay Beauty, Lagos, Nigeria. You can reach us at orders@chardonnaybeauty.com or on +44 7860 388205. You must be at least 18 to order.

Our products

We photograph every shade as faithfully as we can, but screens differ and a gloss looks different on different skin. A small variation between the photograph and the product is not a fault. Ingredients are listed on the pack. These are cosmetics, not medicines: patch-test if you have sensitive skin, stop using a product if it irritates you, and speak to a pharmacist or doctor if the irritation continues.

How an order is made

Adding something to your bag reserves nothing. When you start checkout we hold the stock for twenty minutes so it cannot be sold to someone else while you pay. If you do not finish in that time the hold is released and the items go back on sale.

Your order is an offer to buy. The contract is formed when we confirm the order by email. If something is out of stock, or a price was displayed wrongly, we may decline the order or the affected line; if you have already paid, we refund that amount in full.

Prices and payment

Prices are in Nigerian naira. The checkout shows the full total — items, delivery and VAT where it applies — before you pay, and that total is what you pay. Prices, delivery charges and availability are calculated by us at checkout, and the figures shown there are the ones that count.

You can pay by bank transfer to the account shown at checkout, or by card. We do not see or store your card details. An order is dispatched once we have confirmed payment, which for a transfer means once it has arrived in the account.

Delivery

Within Nigeria we deliver using our own rider or a courier, to the address you give at checkout. Delivery times shown at checkout are estimates, not promises, and they depend on the address being correct and someone being reachable on the phone number you gave. If a delivery fails because the address or number was wrong, a second attempt may be chargeable.

Orders outside Nigeria are sent through a shipping agent. Any customs duty, import tax or handling fee charged at the destination is the customer’s to pay and is not included in the price at checkout.

Risk in the goods passes to you on delivery. Ownership passes when we have received payment in full.

Returns

Cosmetics have a hygiene restriction on what can be sent back, and faults are handled differently from a change of mind. Both are set out on our returns and refunds page, which forms part of these terms.

Your account

If you create an account, keep your sign-in details to yourself and tell us if you think someone else has used it. We may suspend or close an account being used fraudulently, or to place orders we have reason to believe are not genuine.

What we are responsible for

If we supply a product that is faulty, damaged, or not what you ordered, we will replace it or refund it. Beyond that, we are not liable for loss that was not a foreseeable result of our breach, or for business losses. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under Nigerian law.

Circumstances outside our control

We are not liable for delays caused by events beyond our reasonable control. If one delays your order materially, we will tell you, and you can cancel and be refunded for anything not yet delivered.

Changes to these terms

We may update these terms. The version that applies to your order is the one published when you placed it, and the date at the top of this page tells you which that is.

Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos have jurisdiction over any dispute. We would much rather sort it out by email first.

See also our privacy notice and returns policy.